ShareMeSub is committed to fair marketplace practices. We protect both buyers and sellers with clear, transparent refund guidelines so everyone knows where they stand.
Buyer did not receive the product within the promised delivery period
Product received does not match the seller's description
Issues related to usage or functionality arise within the warranty period
Seller fails to respond to buyer's issue within 48 hours
Buyer clicked "Confirm Receipt" and warranty period has expired
Buyer shared credentials with unauthorized parties causing account issues
Issue is caused by the original service provider (e.g., Netflix changing policies)
Buyer simply changed their mind after confirming delivery
Order completed as described by the seller
Follow these steps to resolve issues and request a refund when eligible.
Contact the seller first through Messages
Try to resolve the issue directly
If unresolved, open a Dispute from your order page
ShareMeSub team reviews the case
Refund processed within 3-5 business days if approved
The refund amount depends on the nature of the issue and our review.
Product not delivered or completely wrong
Product partially works or minor discrepancies
Order completed as described
Every purchase on ShareMeSub is backed by DealShield — our buyer protection program. Your payment is held in escrow until you confirm delivery, and you have a warranty period to verify everything works as described. Learn more about how we protect your purchases.
Learn about DealShieldIf you have further questions about our refund policy or need assistance with a specific order, our support team is here to help.
Contact Support