Every transaction on our platform is backed by DealShield — our buyer protection program that ensures you get exactly what you paid for.
Our 4-step escrow process keeps both buyers and sellers safe throughout every transaction.
When you make a purchase, your payment is securely held by the platform — never sent directly to the seller.
The seller provides the subscription credentials or service access as described in the listing.
You have a warranty window to verify that everything works as described. Test the credentials and confirm delivery.
Once you confirm or the warranty period ends without a dispute, funds are released to the seller.
Seller fails to deliver the subscription credentials after payment.
Credentials provided do not work or belong to a different service.
The subscription account is suspended, banned, or non-functional.
What you received does not match the listing description (e.g. wrong plan tier, region lock).
Changed your mind after a successful delivery and verification.
Problems that arise after the warranty period has ended.
Account issues caused by sharing credentials or violating the service's terms of use.
The original service provider changes plans, pricing, or features independently.
Your protection window depends on the subscription duration you purchased. Longer listings come with longer warranty coverage.
30-day listing
10 days
warranty coverage
90-day listing
30 days
warranty coverage
180-day listing
60 days
warranty coverage
365-day listing
90 days
warranty coverage
If something goes wrong, here's how we handle it — quickly and fairly.
Reach out to the seller through the platform messaging system to resolve the issue directly.
File a formal dispute through your order page. Provide evidence such as screenshots or error messages.
Our team reviews both sides, examines evidence, and makes a fair resolution decision.
Group seats need extra protection beyond one-time delivery. These rules apply to recurring sharing groups.
For recurring sharing groups, payouts remain protected through the active billing cycle and can be reversed when claims are validated.
If renewal fails and a seat is lost, affected members receive a priority re-subscription window (target: 72 hours) with same-price protection before normal waitlist order resumes.
If a host disappears, we escalate the case, reassign members when possible, or process refunds according to policy.
Clear timing commitments for buyer, seller, and platform actions.
| Stage | Target | Notes |
|---|---|---|
| Seller/Host response | Within 24 hours | Required first response after buyer report. |
| Support triage | Within 24 hours | Support confirms evidence completeness and case routing. |
| Admin dispute review | Within 48 hours | Decision after both sides submit evidence. |
| Refund or replacement execution | Within 24 hours after decision | Wallet update, payout hold, or replacement seat action. |
Every transaction is protected. Start browsing verified subscription deals or list your own.